Our policy for dealing with your personal information is explained below (Privacy Policy).
Our Privacy Policy was last updated on 12 February 2017.
Personal information we collect
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you.
Other information
We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include:
- your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
- information you provide to us via our website, application forms, or directly to team members in relation to our products and services
Unsolicited information
If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.
How we collect your personal information
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.
Collection of your personal information can occur through the following interactions:
- when you access and use our website;
- during conversations with our team members;
- when you register with us or apply for our products or services (by phone, in person or electronically);
- when you communicate with us directly (by email, telephone, direct mail or any other means).
How we hold your personal information
We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.
If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
Security
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
If we are unable to collect your personal information
If we are unable to collect your personal information, some or all of the following may occur:
- we may be unable to provide products or services to you, to the requested standard or at all;
- we may be unable to communicate with you;
- we may be unable to tailor the content of our marketing communications to suit your preferences;
- your experience when interacting with us may be delayed or not as efficient as you may expect\
Purpose of collection of your personal information
We collect your personal information so that we can carry out the following actions ("Purpose"):
- to communicate with you;
- to provide or offer services to you
- provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
- carry out administration, marketing, planning, procurement, product and service development, quality control and research to improve the way we provide products and services to you;
- to comply with laws or regulations or to comply with any directions given by regulators or authorities.
