Why Chatbots are important as explained by your Sydney small business marketing consultant

A chatbot is a form of Artificial Intelligence (AI), specifically a computer program, which facilitates simulated conversations, via text chats, with internet users. It is generally used by many businesses (on company websites) to solve customer queries and improve overall customer experiences with the business.

Over the years, the world has become heavily reliant on technology for solutions. That is why Little Marketing believes that chatbots are set to become a fundamental service provided by businesses to their customers in the near future. Luckily, our Sydney small business marketing consultants are here to help!

At Little Marketing, we always ensure that our research is up to date, especially when it comes to market and industry trends. That is how we have deduced a need for our clients to, at the very least consider, incorporating chatbots onto their website, if possible. Our research suggests that by 2021, 85% of customer service queries will be handled without the use of human agents, indicating an opportunity and demand for chatbots. They are also a great way for small businesses to reduce costs by up to 30%, due to the ability of chatbots to work and consult 24/7; it is a way for small businesses to become operationally efficient and prosperous.

To learn more about chatbots and their usefulness you can contact our small business marketing consultants in Sydney. Our consultants can assist your business in setting up a feasible chatbot program/s for your company websites; we guarantee the provision of realizable resources, tips and guidance in our consultations. In the event of a chatbot system not being the right program for your business, our preparation will make certain that we find an alternative AI program, of which there are many that are similar to chatbots, that is more suited to you. These could include the use of operator-bots and driftbots.

So contact us and upgrade your website right now, in the best way possible! Give us a call on 02 9700 1869.


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