The importance of customer relationship management, explained by our marketing consultant for small business in Sydney
Our marketing consultant for small business in Sydney identify customer relationship management as the overall process of building and maintaining profitable customer relationships by delivering superior value and satisfaction. It is important that businesses set up a customer relationship management system in order to grow a loyal customer base which will help their own business grow. Detailed below are the elements related to acquiring, keeping and growing customers.
Our small business marketing consultants in Sydney believe that there are two main areas that can be measured to see the relationship your business and its products/services have with its customers. Firstly, it is important to analyse the perceived value your customers have of your products/services. This can be done through surveys that evaluate the benefits of your products as well as some of its downfalls that you can work on. This then leads to evaluating your customers actual satisfaction levels. This can be done by comparing the product’s perceived performance with the buyer’s expectations for it.
Capturing Value From Customers
By creating customer loyalty and retention, our marketing consultancy in Sydney believe that delighted customers remain loyal for longer and will also spread the word about your business in a positive way. It is important to note that losing a customer is more than just losing a sale.
For more information regarding the importance of customer relationship management, please contact our marketing consultant for small business in Sydney today.