Small business marketing consultant in Melbourne - tips to maintain positive relationships with customers on social media
The purpose of social media is to “socialise” with your small business customers in Sydney. Why do you want to “socialise”? To maintain positive relationships with your clients? Then this is the right article you need to read.
Engagement is important in a relationship, so consider running contests or promotions to show your customers that you are still active. By holding such events, it might even increase more followers for your small business account. Never underestimate the power of social media!
Do you have customers commenting on your social media posts? Make sure you reply them professionally, be it a positive or negative comment. As a small business, you might not be able to afford a customer service team like the big corporations out there, but it does not mean you can just ignore it. Your social media account is another representative of your business.
Are your social media posts engaging and relevant? Relevant here refers to information that is link, understandable and rings to your target market. Make sure your posts are standardised in terms of having your business logo on every post etc., so that people recognise that they are reading something that is posted by your business.
Social media is a competitive platform for marketers, but it does not mean that you should stay out of it. Be there and win some customers over!
Do not hesitate to contact us, your small business marketing consultant – Little Marketing, for any marketing help soon.