As a small business owner, one of the best ways to communicate what your business does is from within. Your staff and employees, or as I call them, your brand ambassadors, are another touchpoint for your small business that is often overlooked and underestimated.
Getting your staff to understand what to communicate and how to communicate the meaning of your brand is important on so many levels. Whether they are client service staff or not, they all communicate at one time or another what they do at work and who they work for. Let's start the positive perception with our brand ambassadors.
As a marketing consultant for small business, I will often have the staff within my clients business involved in the marketing process so that they understand what and how to communicate, creating an extra leg of communication for your small business brand.